A positive experience great customer service at the other end of the telephone

I had a very good experience today with a finance company that I owe money to for a hire purchase. i would like to share my experience as not everyone receives such great service as I have had the pleasure to have.

I was feeling quite nervous about making the phone call and telling the lady at the end of the phone my situation and how I was finding it hard to make the payments that had been directed according to the arrangement that had been set up on my account. But even still I rang her up and spoke to her just honestly telling her how things were on my end.

The fact that I was trying to find work, but at the moment my financial position is not the best and to make matters worse I am sick this week and because I haven't been working at my Hospitality Waitressing job for very long i am not entitled to any sick leave.  So instead I am very tight financially and knowing that I have to pay extra for these bills is not helping matters in any respect.

Like everyone else I have bills that are there constantly and pressing and annoying. But unfortunately I also have some pressing bills thats are having to be resolved asap, and thats making me financially very unstable. I put them to rest today by setting up AP's so they will go out like clockwork and leave me be.

Anyway the lady on the other end of the phone showed some compassion and was very understanding of my situation. For once I did not feel uncomfortable, or put down, scolded but instead I felt listened to like she really took my concerns on board and worked out a payment plan that was doable, and wouldn't cause me as much stress.

Its people like that, that should be working for organisations that deal with the public such as Work and Income, and finance companies, because they can relate to the everyday person.

I left that conversation feeling heard.

So for those who work in sensitive roles such as above please remember its very hard for the customer when their circumstances are not favourable, and a bit of compassion, a bit of mercy goes a long way.

Those are stories I want to hear about from people who deal with the community. Not the negative stories of mistreatment, and judgement and bias, stigma that I often hear.

Make the person feel comfortable, make them feel valued


and then they will feel valued themselves, and want to be retained as a customer.

Its up to you how you treat people but remember they can always run out the door!